Knoxville News Sentinel
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Bruce Hartmann - EVP - E.W. Scripps
"Our business is very complex. A simple approach to significant improvement here would not work. The most powerful thing that Rob's team provided was a structured roadmap that kept all levels of the organization moving forward in the same direction. Every day it got more and more exciting."
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The Mission
From the beginning, Bruce Hartmann, said this is a very complex business. He was right. When most people think of the Knoxville News Sentinel, they think of the newspaper. In reality, the newspaper was only 1 of 37 products at KNS. Others are Knox Cars, Skirt Magazine, GoVolsXtra, Knox Moms, Metro Pulse, Knox Jobs just to name a few.
At over 400 employees, and with one of the most advanced printing presses in the US, there were only 19 workers in the production department. That means the rest of employees are collecting, transforming and delivering information from readers, writers and advertisers from the back yard and around the world non-stop every hour. Millions of pieces of information flowing through gas stations, cell phones, neighborhoods, computers, companies, internal departments to the other side of the globe.
At over 400 employees, and with one of the most advanced printing presses in the US, there were only 19 workers in the production department. That means the rest of employees are collecting, transforming and delivering information from readers, writers and advertisers from the back yard and around the world non-stop every hour. Millions of pieces of information flowing through gas stations, cell phones, neighborhoods, computers, companies, internal departments to the other side of the globe.
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